Thursday, October 21, 2010

...problem solved...

For the past six months my mother has had little Internet. Downloads were minimal. Uploads pretty near impossible. We've been blaming the "bad cable" in the attic.

A few weeks ago my dearest husband and some very good family friends moved the cable feed from the attic to the basement. And in moving the feed, removed about 3 splits and splices. The Internet got better immediately. As did the cable signal in the house. BUT it wasn't perfect.

After troubleshooting the router, and the cable modem, and seeing that the digital signal is still shoddy on occasion, I called Time Warner out to take a look. The guy who came out was actually VERY knowledgeable about what he was doing! It was amazing! He came, replaced some ends, I told him the whole long drama of Internet dis-connectivity and skipping cables, re-wiring and troubleshooting, restarting and rebooting, flashing lights and frustration. So he ran a speed test. It worked. No surprise. The speed tests often work and say that nothing is wrong. So then I said, let me show you. The speed test takes about 1 minute. The Internet craps out after about 3 to 4. Forget the speed test. I don't sit around running speed tests. Try to download the iTunes update! Try to download virus definitions! Try to download anything over 10MB!

So we did. And it failed. And it failed again. After troubleshooting, we came to the conclusion that we were fighting two problems. An indoor cable splice being used outdoors, AND a faulty router. Which is why the problem was so inconsistent and bothersome. No one wanted to take the blame.

Today we both did. New cable has been purchased. New cable will be run into the house using outdoor splicers. A new router has been purchased and set up. And now, my friends, my wonderful friends. We have a home full of computers with the latest virus definitions. And software updates. And skype works again!

I almost forgot what it was like to have real Internet!! ;)

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